Close Held Returns

Program/Screen: TTCHLT/TTCHLTC1

Description:

Use this screen to process returns and exchanges entered in the Tracker application through the return and exchange programs in RentalMan. You can automatically close rental returns, and you can manually close both rental returns and exchanges and sales returns.

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Navigation
Options
Fields
Function Keys
Related Programs
Special Topics

Navigation

Access this program from the Tracker Maintenance menu. Enter a date range to view held returns, and then use the options to either automatically close or manually close returns and exchanges. When you manually close a rental return, the program advances to the Equipment Rental Return Charges screen where you continue to process the return through the Wireless Rental Return program. When you manually close an equipment exchange, the program advances to the Equipment Exchange screen where you continue to process the exchange. Closing a sales return advances you to the Item Information screen for a sales credit memo.

Options

Option	Description
1	Auto Close (Rental). Enter 1 in the Option field to automatically close a rental return. This option does not work with sales returns.
2	Manual Close. Enter 2 in the Option field to manually close rental returns and exchanges and sales returns.
5	Display. Enter 5 in the Option field to display the contract on the Display Contract Customer Information screen.

Fields

From System Date

Enter the start date of the range for which you wish to view Tracker held returns. To see all held returns, leave this field blank, and enter 99/99/99 in the To Date field.

To Date

Enter the end date of the range for which you wish to view Tracker held returns. To see all held returns, leave the From System Date field blank, and enter 99/99/99 in this field.

Contract Number

Displays the number of the rental or sales contract.

Sequence Number

Displays the sequence number for the contract. The sequence number increments each time a transaction is posted against the contract.

Type

Displays a code that represents the type of contract transaction is being held. For example, a return is a code of R, and an exchange is a code of E.

System Date

Displays the date the return or exchange was processed in Tracker.

Location

Displays the location where the contract originated.

Return Location

Displays the location where the equipment or items were returned.

Customer Number

Displays the number of the customer for whom the return was processed.

Name

Displays the customer's name.

Function Keys

Function Key	Description
F1	Help. Place your cursor in a field and press F1 to access online help for that field. Place your cursor outside of any field, and press F1 to access online help at the program level.
F3	Exit. Exit the page or program.
F4	Search. Place your cursor in a searchable field and press F4 to access a lookup window or more advanced search screen.
F5	Refresh. Refresh the screen and remove entered data.
F12	Cancel/Previous. Exit the program or move back a screen.
F13 (Shift + F1)	Repeat Option. Repeats the option entered on a line for all of the lines below that one.
F17 (Shift + F5)	Top. Return directly to the top of the list.
F18 (Shift + F6)	Bottom. Advance directly to the bottom of the list.
F24 (Shift + F12)	More. Display more available function keys for the program.

Related Programs

Tracker Return

Tracker Exchange

Special Topics

Tracker User Guide